Return & Refund Policy

Effective Date: 1 April 2025

At Fabniq, your satisfaction is our top priority. We understand that sometimes things don’t work out. That’s why we offer a smooth and hassle-free return and refund process for our customers.

1. Eligibility for Returns

You can return a product if it meets the following conditions:

• Return request is raised within 7 days of delivery.

• The item is unused, unwashed, and in original condition.

• All original tags, labels, and packaging are intact.

• The product is not listed under non-returnable items (see section 5).

2. How to Initiate a Return

To start a return, simply:

1. Go to My Orders in your Fabniq account.

2. Select the item and click ‘Request Return’.

3. Choose a valid reason and submit your request.

4. We’ll arrange a free pickup within 2–4 business days.

You’ll receive updates via SMS or email throughout the process.

3. Refund Process

Once we receive and inspect your returned product:

• If approved, the refund will be initiated within 3–5 business days.

• Refunds are processed via the original payment method.

• For Cash on Delivery (COD) orders, we’ll ask for your bank details to transfer the refund.

4. Exchange Option

• You may opt for an exchange instead of a refund, depending on product availability.

• If the exchange is not possible, a refund will be issued.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Lingerie and innerwear

• Accessories (jewelry, belts, etc.)

• Clearance or sale items

• Gift cards or vouchers

6. Damaged or Wrong Products

In case you receive a defective or incorrect item:

• Please raise a return request within 48 hours of delivery.

• Share a clear photo of the damaged/incorrect item via email or WhatsApp.

• We’ll arrange a replacement or full refund, no questions asked.

7. Late or Missing Refunds

If you haven’t received your refund:

• First, check your bank or wallet.

• Contact your payment provider—it may take some time before your refund is officially posted.

• If still unresolved, contact us at support@fabniq.in.